Due to the intimate and hygienic nature of our products, PUFF does not
accept returns or exchanges after delivery unless the item arrives defective,
damaged, incorrect, or a refund is required by applicable law.

Customers should inspect the order upon delivery and contact puff.body.customer@gmail.com within 7 days if there is an issue. The message
should include the order number, photos or videos showing the problem, and a
short description.

If the issue is approved, PUFF may provide a replacement, store credit,
or refund depending on the situation. Items that have been used, worn, washed,
altered, or damaged by misuse are not eligible for return, exchange, or refund.