Order Processing
Orders are typically processed within 1–2 business days. Orders are not processed or shipped on weekends or U.S. federal holidays.
During sales, product launches, or other high-volume periods, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping Origin
Orders are shipped from:
7409 Skylark Dr
Little Rock, AR 72209
United States
Shipping Carrier
We currently ship orders through USPS. The specific USPS service used may depend on the destination, package size, and shipping option selected at checkout.
Estimated Delivery Time
Standard U.S. delivery generally takes 3–7 business days after the order has shipped. This estimate does not include the 1–2 business-day processing period.
Delivery times are estimates and are not guaranteed. Weather, carrier disruptions, holidays, incorrect addresses, and other circumstances outside our control may cause delays.
Shipping Rates
U.S. orders of $40 or more qualify for free standard shipping unless otherwise stated during a promotion. Shipping charges for orders below $40 are displayed at checkout before payment.
Order Tracking
When your order ships, you will receive a confirmation email containing your USPS tracking information. Tracking information may take up to 48 hours to update after the shipping confirmation is sent.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately at puff.body.customer@gmail.com.
We cannot guarantee that an address can be changed after an order has been submitted. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, Delayed, or Delivered Packages
If tracking has not updated for an extended period or your package appears to be lost, contact us at puff.body.customer@gmail.com.
If USPS marks a package as delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact your local USPS office. We will assist where reasonably possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address entered at checkout.
