Refund policy
Return Window
Return requests must be submitted within 7 calendar days of delivery.
To request a return, email puff.body.customer@gmail.com with your name, order number, the item you wish to return, and the reason for the return.
Return Eligibility
Because our products are personal-use and hygiene-sensitive products, returned items must be:
• Unused, unworn, and unwashed
• In their original condition
• In their original packaging
• Accompanied by proof of purchase
Opened, used, worn, washed, altered, or damaged items are not eligible for return unless the item arrived defective, damaged, or incorrect.
Items marked Final Sale are not eligible for return, exchange, or refund, except where required by law.
Return Authorization
All returns must be authorized before being shipped. Do not mail an item back without first contacting us and receiving return instructions.
Authorized returns must be sent to:
THURIDUR OESP
7409 Skylark Dr
Little Rock, AR 72209
United States
Unauthorized returns may be refused and may not qualify for a refund.
Return Shipping Fee
For standard returns, a flat $5 return shipping fee will be deducted from the customer’s refund. We will provide return instructions and, when applicable, a USPS return shipping label after approving the request.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days at puff.body.customer@gmail.com.
Include your order number, a description of the issue, and clear photos of the item and packaging.
If we confirm that the item was damaged, defective, or sent incorrectly, PUFF will cover the applicable return or replacement shipping costs. The $5 return shipping fee will not apply.
Exchanges
Exchanges are subject to product availability. After reviewing your request, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.
Refunds
After we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days. A $5 return shipping fee will be deducted from standard returns.
Your bank or payment provider may require additional time to post the refund to your account.
If more than 10 business days have passed since your refund was approved, contact us at puff.body.customer@gmail.com.
Return Shipping Responsibility
• Standard return or change-of-mind return: The customer is responsible for the $5 return shipping fee.
• Damaged, defective, or incorrect item confirmed by PUFF: PUFF is responsible for the applicable return or replacement shipping costs.
• Unauthorized return: The customer is responsible for all shipping costs, and acceptance or refund is not guaranteed.
Contact
For questions about returns or refunds, contact: